From regional retailers to global service brands — Mersal runs in production across e-commerce, services, and B2B.
Operating in production at
After three years of bolting Zendesk, a WhatsApp BSP, Klaviyo and a help-center together, Najma's CX team consolidated onto Mersal in six weeks. Captain now answers 42% of inbound — fully — in Arabic and English.
“Cart abandonment recovery on WhatsApp doubled our return-rate from drop-offs.”
“Captain handles delivery and returns. My team focuses on relationships now.”
“Bookings and reminders run on autopilot. No-shows dropped overnight.”
“Patients message in Arabic; we route by clinic and language without thinking.”
“Audit logs and SAML were table stakes. The AI was the surprise.”
“Self-hosted in our VPC. Same product. We sleep at night.”
Tell us how your team handles conversations today. We'll show you what changes.