Everything in one workspace. Nothing forced together.
Mersal is a full support platform — channels, automation, AI, help center, reports, team management. Each feature stands on its own and composes with the others.
Channels
Every conversation in one inbox, with full history per customer.
Cloud API, Embedded Signup, broadcast campaigns, template management, status tracking.
DMs, story replies, comment-to-DM. Native Meta integration.
Replies to comments and DMs from your TikTok business account.
Custom domain email, IMAP, Twilio and Bandwidth SMS.
Inbound and outbound calls with recording, transcription, and ticket linking.
Connect any custom messaging surface with signed webhooks.
Automation & AI
Take work off your team's plate without losing the human touch.
Trained on your knowledge. Answers, acts, and hands off.
If/then logic on inbound, outbound, or scheduled triggers.
Skill-based, language-based, or capacity-aware assignment.
Topic, sentiment, and language detected on every message.
Reusable canned responses with variables and attachments.
Define and enforce response and resolution times per inbox or attribute.
Team & customer
The structure your operation needs, the context your agents want.
Define exactly what each role can see and do.
Multi-portal, multi-locale articles, custom domain per portal.
Conversation, agent, inbox, and team reports with custom rollups.
Contacts, companies, custom attributes, integrated with Shopify, WooCommerce, and your CRM.
Slack, Linear, Notion, Dialogflow, Shopify, signed webhooks.
Custom domain, branding, disable Mersal mark on widget and emails.
Bring every conversation home.
See Mersal on your channels with your data. 30 minutes, no slide deck.