Conversation reports
First response, resolution, CSAT, sentiment, language — per channel.
Analytics
Measure what matters.
Conversation, agent, inbox, and team reports — all customizable, in Arabic and English.
Agent reports
Performance, volume, quality, and average time to close.
Inbox reports
Volume per channel, deflection rate, queue depth, and SLA breach.
Topic taxonomy
Auto-tags reveal which topics dominate and where time leaks.
Captain analytics
Deflection rate, accuracy, escalation reasons, and dollar value saved.
Export & integrate
CSV exports, webhooks, or push to Segment for your CDP.
- CSATone tap after every conversation
- SLAreal-time SLA tracking
- 20+metrics out of the box
- AR/ENreports in your language
Bring every conversation home.
See Mersal on your channels with your data. 30 minutes, no slide deck.