Mersal brings WhatsApp, Instagram, email, voice and live chat into a single workspace — with an AI agent that handles the routine so your team can handle the rest.
When does my order arrive? Need it before Friday 🙏
10:42Hi Sarah — your order #4892 is out for delivery (left at 9 AM) and ETA is tomorrow before noon. Track it here 👇
10:42Four reasons teams worldwide are switching from a stack of disconnected tools to one platform.
WhatsApp Business, Instagram DMs, email, voice, live chat — all in one queue, with shared history per customer.
Our downtown branch is open 9 AM–11 PM. Want directions?
An AI agent trained on your help center deflects FAQs, suggests replies, and resolves simple cases on its own.
First-class Arabic and English from day one — automation rules, agent UI, knowledge base, reports. Not bolted on.
Run Mersal on your own infrastructure for full data control, or use our managed cloud in the region of your choice.
Captain reads your help center, your past conversations, and your tools. It answers, it acts, and it knows when to pass things to a human.
Can I return an item one week after purchase?
Yes — our policy allows 14 days. Your order #4892 is within window. Want me to start the return now?
Mersal supports the whole conversation — acquisition, conversion, support, and retention — on a single platform.
Click-to-chat, web widget, ad replies and form imports — every contact lands in one CRM.
Sales playbooks, broadcast campaigns, cart recovery, and abandoned-checkout follow-ups.
Captain handles repetitive queries; agents focus on the conversations that move the needle.
Post-purchase flows, NPS, re-engagement campaigns and customer 360 across orders, tickets, and notes.
From e-commerce to services to B2B — Mersal adapts to how your team works.
Recover carts, confirm cash-on-delivery, share order status and run broadcast campaigns — all from the same inbox your support team uses.
Trusted by teams worldwide
We replaced four tools with Mersal. Our agents stopped tab-switching and our customers got answers twice as fast.
Captain handles the questions about delivery and returns. My team finally has time for the conversations that actually need a human.
Start with a 14-day trial. Upgrade when you outgrow it.
Need a self-hosted quote? See full pricing
If we missed yours, the team replies in Arabic or English — usually within the hour.
No. Mersal is a full customer communication platform — automation rules, agent UI, AI, and reports are RTL-ready and bilingual from the ground up, not translated. It works equally well for English-only teams.
Yes. Mersal ships with a self-hosted option so you can run it inside your own VPC. Cloud customers can pin their workspace to a specific region.
WhatsApp Business (Cloud API + Embedded Signup), Instagram DM, Facebook Messenger, TikTok, Email, SMS (Twilio, Bandwidth), Live chat, Voice, Telegram, Line, and a custom API channel.
It answers from your help center, suggests replies to agents, drafts summaries, and can resolve simple tickets end-to-end with a hand-off when it's unsure.
Per-agent monthly. AI usage is metered separately. Self-hosted is annual with a flat platform fee. Final tiers are still being finalized — talk to us.
Yes — SAML SSO, custom roles, granular permissions, audit logs, and required attributes on resolve all ship with Growth and Enterprise.
See Mersal on your channels with your data. 30 minutes, no slide deck.