Your customers' conversations belong to you.
Mersal is built to be deployed where your data needs to live — managed cloud in the region you choose, or fully self-hosted inside your own VPC.
Managed cloud
We run Mersal on your behalf in the region of your choice. Zero ops, daily backups, auto-updates.
- Region pinning at workspace level
- Daily encrypted backups
- 99.95% uptime SLA on Scale+
Self-hosted
Most popular for regulated industriesRun Mersal inside your own VPC, on bare metal, or air-gapped. Same product. Your infra, your rules.
- Docker / Kubernetes
- Bring your own DB & object storage
- Quarterly stable releases + LTS
Built for the way ops teams actually work.
SAML SSO + SCIM
Bring your IdP. Provision and de-provision agents automatically.
Granular roles
Define custom roles per workspace. Restrict by inbox, attribute, or action.
Audit logs
Every login, edit, and message export is logged and exportable.
Encryption
At rest with AES-256 and in transit with TLS 1.3. Customer-managed keys on Enterprise.
Required-on-resolve
Block agents from closing tickets without the right metadata for compliance.
Region pinning
Pin a workspace to a specific region. Cross-region replication off by default.
Your data, where you need it.
For our managed cloud, choose the region your workspace runs in. Self-hosted customers run anywhere — their cloud, their on-prem, their rules.
- Multi-region: EU, US, MENA, APAC
- Workspace-level region pinning
- Cross-region replication is opt-in only
- ISO 27001, SOC 2 Type II, GDPR-ready
Bring every conversation home.
See Mersal on your channels with your data. 30 minutes, no slide deck.