Trained on your knowledge
Connect your help center, FAQ, PDFs, and past tickets. Captain learns your voice and policies.
Captain — Mersal AI
An AI agent that knows your business.
Captain reads your help center, your past conversations, and your tools. It answers in any language, takes actions, and knows when to ask a human.
Takes real actions
Captain can update orders, start returns, schedule callbacks, and trigger workflows in your tools.
Hands off cleanly
When it's unsure, Captain hands off with a full summary so your agent picks up without re-asking.
Reply suggestions
For your agents, Captain drafts a reply per message — review, edit, send.
Auto-tagging & routing
Captain tags conversations and routes by topic, language, sentiment, or any rule you define.
Reports the work
See deflection rate, accuracy, escalation reasons, and dollar value saved — per topic.
From install to first deflection in under a day.
Most teams see Captain answering live questions within 24 hours of connecting their help center.
- 1
Connect your sources
Help center URL, FAQ docs, past conversations — Captain ingests them and indexes embeddings.
- 2
Tune behavior
Set the topics Captain owns, the topics it never touches, and the tone (formal, friendly, brand voice).
- 3
Test in shadow mode
Captain proposes replies for 48 hours. Your team reviews and approves — no customer sees a thing.
- 4
Go live
Flip the switch per inbox or per topic. Captain handles the routine; your agents own the relationships.
Your data, your modelConversations stay in your tenant. Nothing trains a shared model.
Guardrails by defaultCaptain refuses what it doesn't know and escalates instead of guessing.
Human in the loopEvery message has an audit trail and an undo.
Bring every conversation home.
See Mersal on your channels with your data. 30 minutes, no slide deck.