Every channel connected
WhatsApp, Email, SMS, Facebook, Instagram, TikTok, and live chat — all in one place.
Unified Inbox
All channels, one view.
Manage conversations from WhatsApp, Email, SMS, and social channels in a single inbox. Never miss a message again.
Team collaboration
Assign conversations, add internal notes, and collaborate with your team seamlessly.
Real-time updates
See new messages instantly. No refreshing needed. Stay on top of every conversation.
Customer context
See full conversation history and customer details at a glance. Personalize every response.
Priority queue
Smart sorting puts urgent conversations first. Focus on what matters most.
Flexible routing
Auto-route by channel, language, or attribute. Every conversation lands with the right agent.
One conversation, everywhere.
- 1
Connect your channels
Turn on WhatsApp, Instagram, Email, SMS, or Messenger in a few clicks.
- 2
Route and assign
Simple rules to land each conversation with the right person or team.
- 3
Reply with context
Customer history, internal notes, and reply templates in the same window.
- 4
Close and measure
CSAT and SLA reports per channel, agent, and team.
Bring every conversation home.
See Mersal on your channels with your data. 30 minutes, no slide deck.